There’s a common misconception that virtual assistants are some kind of “luxury” only affordable by the big companies to outsource projects that require less management but are considered an overhead. Actually, the other way around seems to be true as more and more freelancers and small companies resort to hiring virtual assistants as a solution to the limited time they have available. By the point where business is stable, small business owners realize that, even though they’re doing well, they don’t have much time to be creative and take their dream further.

Some entrepreneurs think that a physical assistant will get the job done better that a hired virtual assistant would. But, the truth is, having a physical assistant takes up a lot more time and energy than a virtual one. And why should you hire a virtual assistant?

Here are a few reasons why having a virtual assistant trumps having a physical assistant:

  • It takes time to find the right person. It needs to be someone who’s qualified and matches your personality, so you can have them around all day.
  • In-house employees cost you more than their salary! You have to frequently train them, pay for their insurance and when they’re having a bad day/week/month (which is totally reasonable) your business may suffer.
  • You cannot afford someone full-time anyway but you’re overwhelmed with chores, tedious paperwork and a line of projects.
  • You are not willing to spend time on interviewing, hiring and training

If you find yourself thinking those things, then you might want to seriously consider hiring a virtual assistant. The niche of virtual assistants for hire is growing rapidly over the last few years, as the Internet has us all interconnected so much, that it’s almost like having an in-house employee. Talented professionals from all over the world can be your call center, your social media manager or your SEO marketing expert.

However, there are things to consider before you hire an online virtual assistant that will determine the efficacy of your choice. The point is to gain profit from this move and carry out more projects than usual, with the best results possible. There is a wide variety of professions you can outsource to a virtual assistant or a virtual assistant company; from simple administrative tasks to accounting or human resources management.

Do you really need to hire a virtual assistant?

The first question you need to ask yourself is: “What I need to hire a virtual assistant for?”. Get your priorities straight first by listing all those pressing issues you need to get out of your way. You need someone to answer emails, support your customers and handle everyday micro-tasks? This could be anything from handling your schedule of appointments to managing your small business’s social media. Or you need someone with whom you can work closely on a project and delegate one of its aspects?

Which kind of virtual assistant mode will address your company’s needs properly?

The two major virtual assistant options available out there are Individual virtual assistants and virtual assistant companies. The first option is suitable for working closely with a certain individual of your choosing. The second option is the best solution when you want to outsource specific tasks that don’t need your attention, like case studies, research or bookkeeping. It’s important to go with the option that best answers your needs and helps your small business grow. Your decision must be based upon factors such as project size, importance, virtual assistant’s monthly cost and the calculated benefits that you’ll enjoy in the long term.

Hire an individual assistant when:

You are a new small business owner, who wants to focus on kickstarting your venture the best way you can. In order to do that, you need to get rid of small, repetitive duties and let an individual virtual assistant take care all of this for you. All those small, daunting tasks that consume your time and interfere with your creativity can be a thing of the past. By hiring a task-based individual virtual assistant you don’t have to micromanage them too.

Hiring an individual VA has one more plus: you get to train them to work for you according to your workflow, style and corporate culture! Who knows? Maybe one day you can incorporate them into your team, provided that you’ve made an asset out of them!

Moreover, a dedicated virtual assistant is the best solution if you want to delegate sensitive financial procedures, like invoicing & billing. If you happen to use an invoicing platform, like Elorus, for your invoicing needs you have to grant access to your virtual assistant in order to do their job. You don’t want your business’s data to be visible by random virtual assistants working for a company.

Finally, one more reason to hire a virtual assistant that works alone is the reasonable pricing which varies from person to person and depends on the task. However, the best virtual assistants usually have a more specific price range, that doesn’t drop below $30 per hour. All you have to do here is literally weigh your options, but never forget that a good virtual assistant is worth every penny!

Hire a virtual assistants company if:

However, individual virtual assistants don’t offer their skillset to you alone. They can cater for the needs of many clients at the same time, and it’s up to them to decide their priorities. This is not true when you choose to go with a virtual assistant company. They are experienced and have a large number of employees with specific skill sets to match youρ needs. You will always have an immediate response to your requests from a well-trained professional, no matter what!

VA companies can help you manage routine tasks, as well as, carry out entire projects for you! Therefore, they can contribute to your business’s productivity, boost its growth and avoid common mistakes that an individual, physical or virtual assistant would make due to lack of experience.

It’s very important to mention that when you hire a virtual assistant company you must to make sure you get a free trial for their services. The best virtual assistant companies out there offer it by default, so if you contact one that doesn’t, there’s something definitely “off” about them.

As you’ve probably already imagined, the top virtual assistant companies can be out of your reach financially (if your business is young), so you might want to calculate your budget well. Good thing is, they have monthly packages so you can try them out and see if it’s feasible. Remember, this is an investment that will pay you back, in the long run, so be patient.

The decision to hire a virtual administrative assistant or company has a binary meaning; your business is growing! But it could grow out of control in the blink of an eye without help. So, why not outsource the burdening tasks to someone who possesses the expertise to keep your books neat, handle your correspondence professionally or do a market research with the most reliable data available?

Hiring a virtual assistant or a virtual assistants company will leave you with more time and energy in your hands to focus on the things that matter most. Developing your business, creating new products/services, enjoying your spare time with loved ones.


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Outsourcing can be a great way to free up time for you to work on what matters most for your business. Creating and managing a remote team, and hiring others to handle mundane tasks, can be good ways to

Creating and managing a remote team, and hiring others to handle mundane tasks, can be good ways to keep from getting bogged down in the minutiae that can hold you back. Hiring a virtual assistant (VA) can be one way to make your life easier.

As you hire a virtual assistant, though, try to avoid the following mistakes:

1. Not Asking for Regular Updates

One of the great things about technology is that it’s possible to set up your own schedule. However, this doesn’t mean that you want your virtual assistant working without any supervision at all.

Ask your assistant to send a report each day. What did they accomplish? Do they have questions? Where there challenges? You don’t need to dictate what hours they work, but you want a regular check-in to ensure that your assistants are on track and that they are prioritizing the items you find most important.

2. Giving a VA Access to All Parts of Your Business

While there are some aspects of your business a virtual assistant will need to access, you need to be careful about providing access to all parts. You don’t want any one person to have that much access and control over your business.

It’s also a good idea to keep your personal information out of it. Set up a separate business email that a VA can monitor. Personal emails can go elsewhere. Be careful about who has your passwords and what they access.

You want to make sure you have hired someone trustworthy, and you don’t want someone to have so much access that they could ruin your business.

3. Failure to Create a Backup Plan

What happens when your virtual assistant disappears? Do you have a backup plan? Do you have a way to access different areas of your business if you get shut out? It can be scary to put so much power in someone else’s hands. In some cases, it makes sense to set up a master account situation, where you have the ultimate say, and then assign permissions to VAs based on what they need to access.

You also need to have a backup plan in place just in case someone doesn’t show up. Can you plug someone in to do the work? Do you have members of your team cross-trained so that they can fill in — at least for a little while?

Put together a backup plan before you move forward.

4. Forgetting the NDA

When you hire a virtual assistant, you should have them sign a non-disclosure agreement (NDA). An NDA can give you legal recourse if a VA shares proprietary information from your company with others. Before you let any assistant into your life and your business, you need to make sure your intellectual property is as protected as you can make it.

Hiring a VA is a big step in moving forward with a business. It’s exciting, but you want to make sure you avoid pitfalls that can turn your working relationship into a nightmare.


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A help desk provides support for either employees or clients, or both. The help desks takes inbound phone calls and emails, addresses the person's concerns and tries to fix the problem. Help desks focus primarily on technical issues, such as problems with an employee's computer, or with an online ordering system. Some companies choose to outsource their help desk. Outsourcing has several advantages.


Reduced Cost

Many companies that provide outsourcing teams offer these services at a reduced rate. Hiring a full staff from these companies may cost less than hiring an in-house staff. If you outsource you help desk on a contract basis, you will not have to provide the benefit packages or other perks in-house staff receives, further reducing costs.


Easier Management

If you outsource the help desk through a contracting company, it will do most of the work for you. The third-party company recruits and hires employees, reducing the stress on your in-house human resources department. When an employee leaves, the company will find a replacement, saving you in recruiting costs. The company will also manage the employees including tracking time worked, missed days or performance issues.


Higher Profits

When a company has an inadequate help desk, it creates customer dissatisfaction. A customer wants to be able to call in at any hour, speak to someone directly and resolve the problem quickly. By having a 24-hour fully trained help desk, you meet the client's needs. A happy client will stay with your company longer and may do more business with you, which will increase your profits.


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Businesses that are successful and growing sometimes have the need to hire additional staff.  But hiring additional help adds overhead and cuts into your business profits. Not only that, but sometimes you don’t really need full time help.

Those are just two of the reasons for a business to hire a virtual assistant instead. In fact, there are a lot of benefits of hiring a virtual assistant.

1. Saves Time

Hiring the right person to help in your business is not a fast, easy task. First, you need to get the word out that you’re hiring, so advertising is usually involved. Then you must wait for applications and resumes, sift through them, and set up interviews.

Next you have to take the time to interview the applicants that interest you. Narrowing them down to the one or two you will hire isn’t always a simple job.

Still, it is part of the process and must be done to accomplish your goal of hiring additional staff.  To get there, though, it sometimes requires a second interview of one or two candidates. Finally, after making a decision, you can complete the hiring process and begin training.

Fortunately, you can skip a lot of this process by simply hiring a virtual assistant as an alternative.

2. Reduces Costs

There are a lot of cost benefits of hiring a virtual assistant. You can hire them by the hour for certain business tasks rather than paying a part-time or full-time employee.

In addition, you won’t have to pay for training, or at least very little. The virtual assistant you hire should already have most of the skills needed to do the job.

If you were to hire one employee they might need extensive training to do every task. Rather than paying for all that training you could hire several virtual assistants to do specialized projects. Most times it will save money in the long run.

Another cost reduction is in benefits. They are not paid to virtual assistants because they usually charge by the hour or task. Eliminating costs such as these drastically reduces overhead for your business and can result in great profitability.

3. Utilizes Other Staff Better

It doesn’t make sense to spend your time answering emails, scheduling social media, and performing other routine tasks. If you are highly specialized your time may be worth much more. To better utilize your time and that of other employees, hire a virtual assistant to do such routine work.

Of course it works the other way as well. You may not have staff trained to perform some jobs. In that case, hiring a virtual assistant can benefit your business be completing the specialized work.

4. Eliminates Employee Drama

Sometimes when you hire new employees they don’t mesh well with your personality. There’s also a possibility they may not get along with other staff.

Workplace drama can result. You can eliminate employee drama, though, by hiring a virtual assistant. Since they usually do not work within the walls of your business there’s little to no conflict with others.

Virtual assistants don’t get caught gossiping on work time and won’t come to work late or simply not show up. They also aren’t going to be tardy when coming back from lunch. This means you can eliminate employee drama from your workplace, or at least reduce it.

When you have a successful business you want to keep it that way. One way to do that is recognizing the benefits of hiring a virtual assistant. With all they have to offer, hiring one may be one of the best business moves you could make.


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It’s not uncommon for organizations to rely on the “technical guy” in their office to handle this technical support needs; the problem with this is that while they know more than most of your staff, they don’t necessarily know IT in the big picture. Their fluency in all things IT may be actually a detriment to your organization, because their scope of knowledge is limited to just desktop support.

This issue is exasperated even more, when they are asked to implement servers, network devices, develop a backup strategy or disaster recovery strategy. We have seen far too often, when this in house desktop support person has put in a solution, but ultimately fails the business due to lack of expertise.
Outsourcing your IT support or Help Desk needs to D-Tech is one way to protect the business, while gaining a fully outsourced IT department integrated with your business goals.

Top Benefits:

1) Allow your employees to perform their primary job function.
With D-Tech providing the help desk services, your in-house staff can be better focused on their skillset. This may be technical in nature or completely unrelated. If your support is being done by an IT Manager, programmer or developer, their salaries likely reflect higher than they should for day to day support. Outsourcing the IT department, allows best use of function without sacrifice to their primary duties and business objectives.

2) Out of the box IT systems
The D-Tech services for IT support provide you with out of the box service desk, helpdesk and IT management software. All tools for reporting and monitoring will be instantly gained and benefit the business by providing detailed insight as to what exactly is going on with IT. Typically organizations without outsourced IT, do not have any metrics to determine overall health of their IT nor exactly what is taking up the time of their support person.

3) Better functioning IT Department
IT involved many areas and solutions to protect and enable the business. Outsourcing your IT provides you access to an entire team of experts in all these areas. This ensure you have the proper skillset and expertise without having to hire your own full time resource with these skills. The areas you want to have solutions for include: helpdesk, server monitoring and management, network monitoring and management, backup strategy, cloud solutions and partnerships, disaster recovery, asset management, life cycle planning and more. By covering the entire spectrum of IT related decisions and factors, your IT department will run better and in turn, your business.


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